Freeze & Flare Heat & Air, LLC Privacy Policy

Effective Date: May 4, 2026

At Freeze & Flare Heat & Air, LLC, we value the trust our customers place in us and are committed to protecting the privacy of the personal information you share with our company. This Privacy Policy explains what information we collect, how it is used, and the steps we take to safeguard it.

Information We Collect

When you contact Freeze & Flare Heat & Air through our website, online forms, social media platforms, chat features, phone calls, text messages, or service requests, we may collect personal and service-related information including:

• Name
• Phone number
• Email address
• Service address
• City and ZIP code
• Appointment details
• Heating and cooling system information
• Any additional information voluntarily submitted by you

This information is collected solely for the purpose of responding to your request, delivering services, and improving your customer experience.

How We Use Your Information

The information we collect may be used to:

• Respond to inquiries and customer service requests
• Schedule inspections, estimates, maintenance, or repair appointments
• Provide service confirmations, reminders, and updates
• Communicate regarding estimates, rebates, promotions, or special offers
• Maintain service records and customer history
• Improve our scheduling, communication, and customer support systems
• Better understand customer interactions with our website and advertising campaigns

We only use your information in ways that are reasonably necessary to operate and improve our business and to serve you more effectively.

Phone, Email, and Text Communications

By submitting your information to Freeze & Flare Heat & Air, LLC, you consent to being contacted by phone, email, and/or text message regarding your inquiry, appointment, estimate request, or related service communications.

From time to time, we may also send follow-up messages regarding promotions, maintenance reminders, seasonal offers, or other relevant company updates.

• Message frequency may vary.
• Standard message and data rates may apply.
• You may opt out of text messaging at any time by replying STOP.
• You may opt out of promotional email or phone communications by contacting us directly.

Your consent to receive communications is not a condition of purchasing any goods or services.

How We Share Information

Freeze & Flare Heat & Air, LLC does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information only when necessary to operate our business and provide requested services. This may include trusted internal staff members and approved third-party vendors such as:

• Customer scheduling software
• CRM and client management systems
• Website contact form and chat providers
• Marketing and lead tracking platforms
• Service-related communication providers

These service providers are used strictly to assist us in responding to inquiries, managing appointments, maintaining records, and improving our customer communication process.

Advertising & Website Analytics

We may use reputable digital advertising, analytics, and remarketing platforms to help us understand how visitors interact with our website, forms, and advertisements.

These tools may collect limited technical or behavioral data such as browser activity, page visits, or ad interactions in order to help us improve our website performance, customer experience, and advertising effectiveness.

This information is used internally for business optimization and does not constitute the sale of your personal information.

Data Retention

We retain customer and inquiry information only for as long as reasonably necessary to:

• Provide requested services
• Maintain service history
• Comply with applicable legal obligations
• Resolve customer disputes
• Support internal record keeping requirements

Data Security

Freeze & Flare Heat & Air, LLC uses commercially reasonable safeguards and reputable business management systems to help protect your information from unauthorized access, misuse, loss, or disclosure.

Access to customer information is limited to authorized personnel and approved service platforms that require the information to perform legitimate business functions.

While no digital platform can guarantee absolute security, we continuously use reasonable measures designed to protect the information entrusted to us.

Children’s Privacy

Our services are intended for homeowners, property owners, and individuals seeking HVAC-related services. We do not knowingly collect personal information from children under the age of 13.

Your Privacy Choices

You may request to:

• Review the personal information we have on file
• Correct or update inaccurate information
• Request deletion of your information where appropriate
• Opt out of promotional communications

To make any privacy-related request, please contact us using the information below.

Policy Changes

Freeze & Flare Heat & Air, LLC reserves the right to update or modify this Privacy Policy at any time as business practices, technology, or legal requirements evolve. Any updates will be posted on this page along with a revised effective date.

Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of the Oklahoma.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Freeze & Flare Heat & Air, LLC
Phone: 918-424-7135

By submitting your information through our website or communication channels, you acknowledge that you have read and understood this Privacy Policy.